/ Privacy Policy
Your data. Your story. Your control.
How LIOS collects, uses, shares and deletes information across the public website and the application, and the choices you keep at every step.
01
What we collect
We collect information you deliberately provide: your name, email, username, profile information, support messages, pre-registration details and account information.
The application also processes technical, safety and usage data needed to operate features, prevent abuse and protect the service, including device type, IP address, app performance data, and how you interact with features.
Private wellbeing information, meaning your Pulse check-ins and journal entries, is stored separately from public social activity and is never used for advertising.
We do not collect location data unless you explicitly enable it, biometric data, or your activity outside LIOS.
02
How information is used
Social Information
We use your social content and connections to deliver the social network, showing you your friends’ posts, delivering messages, and managing your circles and communities. We never use this data to build advertising profiles or to train recommendation algorithms designed to maximize your time in the app.
Wellbeing Information
We use your Pulse check-ins and journal entries for one purpose: your own awareness. You see your patterns. LIOS does not read, analyze, or act on this data for any business purpose. The only exceptions are sharing with a licensed professional you explicitly request support from, and disclosure where LIOS is legally compelled by a valid court order, warrant or subpoena.
Technical Information
We use technical data to operate the app, fix bugs, monitor performance, prevent fraud and abuse, and understand which features work well. We analyze this in aggregate and do not connect it to you personally for profiling.
Support and Safety
We use support and safety information only to respond to your request, investigate safety concerns, and protect users. If we believe you or someone else is at imminent risk of serious harm, we may share relevant information with emergency services.
Legal Compliance
We may use or disclose information where required by applicable law, for example responding to a valid court order, warrant, or subpoena. Where the law allows, we will notify you unless legally prohibited, challenge invalid or overbroad requests, and disclose only the minimum required.
03
Sharing and processors
Information may be handled by vetted infrastructure, communications, security and professional-support providers under appropriate contracts and access controls. A current list of processors is available on request through the Support page.
We may disclose information where required by law, such as a valid court order, warrant or subpoena, or where necessary to protect life, safety, rights or the integrity of the service. Where the law allows, we will notify you and limit disclosure to the minimum required.
04
Retention and deletion
Data is retained only for legitimate operational, contractual, safety and legal purposes. Retention periods vary by category and jurisdiction.
Wellbeing data is deleted when you delete your account. Social content is deleted within 30 days of account deletion.
Account and data deletion can be requested through the dedicated deletion page. Some records may be retained where law, fraud prevention, disputes or safety obligations require it.
05
Your choices
Depending on applicable law, you may request access, correction, export, restriction, objection or deletion. You can also withdraw optional consent without affecting earlier lawful processing.
06
Contact
Privacy questions can be sent through the Support page. Include enough detail for us to identify the relevant service without sending sensitive medical information through the website form.